The operating condition: deciding where technology belongs
A framework for reading the work, choosing the right intervention and keeping technology subordinate to the result the business needs.
Articles and field notes
How to make better technology decisions inside a working business.
Troy Sullivan writes from 25 years spent commercializing technology and working across industrial markets. The subject is practical: how owners can improve the work, judge the business case and keep control of the result.
The software demo comes after the workflow
A short note on why owners should inspect the handoffs, exceptions and information gaps before comparing products.
A custom business application without another large SaaS subscription
When a focused application can be a better fit than paying for a broad platform, and what a sensible first release should include.
Where AI agents and voice agents can remove repetitive work
A practical look at bounded agents for inboxes, documents, operating decisions and spoken business briefings.
Practical AI training for a small-business team
How to help people use approved AI tools on real work, protect business information and know when a person must decide.
Where AI can save a small business time and money
How to find a worthwhile opportunity, establish a baseline and avoid an expensive distraction.
A real process is easier to discuss
Bring the work that is taking too long or costing too much.
We can look at what is happening now, decide whether technology would help and identify a first step that is small enough to judge properly.
Talk through the problem