How we work
A clear beginning.A defined commitment.
You should know what happens next, what you are paying for and what stays in your control. We agree on those things before the work begins.
Request a free 30-minute callThe buying process
From an initial conversation
to something you can use.
- 01
Start with a conversation
A complimentary 30-minute call to discuss the problem, ask questions and see whether we can help.
- 02
Review a written proposal
See the deliverables, fee, timing and responsibilities before you decide. Software and hosting costs are identified separately.
- 03
See the work take shape
Review progress at agreed milestones. We test the solution with your team and prepare the handover.
- 04
Choose what happens next
Take the work forward with your team, or arrange ongoing advice and support. A monthly retainer is optional.
Already have a clear brief? You can go straight to a project proposal. A paid review is useful when the problem or business case needs investigation; it is not a compulsory first step.
Defined projects
The proposal makes
the commitment clear.
Reviews and training have a fixed fee for an agreed scope. For software and automation, we price a defined project with milestones. You approve the proposal before paid work starts.
- Deliverables & acceptance
- What we will deliver and how your team will check it.
- Fee & payment schedule
- The project fee, milestones and when payments are due.
- Timing & responsibilities
- An agreed schedule, access requirements and your team’s involvement.
- Software & running costs
- Licences, AI usage, hosting and maintenance, identified separately.
- Ownership & handover
- Code, accounts, documentation and any third-party licence conditions.
- Changes & support
- How we quote additional work and who supports the system after launch.
Optional monthly retainer
An ongoing partner.
An agreed scope.
A monthly partnership gives you regular access to advice and an agreed amount of delivery capacity. It can support technology decisions, team adoption and a programme of improvements.
- Included capacity
- The advisory or delivery time and work covered by the monthly fee.
- Priorities & meetings
- The review cadence and how we choose the work to tackle next.
- Response arrangements
- Support hours, contact channels and the response commitments we agree.
- Maintenance & third parties
- Any monitoring or maintenance responsibilities, plus external service costs.
- Additional work
- A separate quote and approval for work outside the agreed capacity or scope.
- Term & cancellation
- The minimum term, notice period and handover arrangements, in writing.
A retainer is optional. It does not include unlimited development or round-the-clock support. We define technical maintenance separately from advisory and improvement work.
Explore the ongoing partnershipBefore you decide
Make the decision
with the details.
Is the first call free?
Yes. The introductory call is complimentary and lasts 30 minutes. We discuss the problem, what you have tried and whether there is a useful next step. You are not committing to paid work.
How do you charge?
Business & AI Reviews and training use a fixed fee for an agreed scope. Applications and automation are quoted as defined projects with milestones. Ongoing Technology Partnerships use a monthly retainer. You receive the fee and terms in writing before paid work starts.
Do we have to start with a review?
No. If you have a clear brief, we can move straight to a project proposal or training plan. A paid review is useful when the problem, options or business case need more investigation.
What does a monthly retainer include?
We agree on the advisory or delivery capacity, priorities, meeting cadence and response arrangements. Technical maintenance, hosting and third-party services are identified explicitly. The agreement sets the minimum term, notice period and how additional work is priced. It is not unlimited development or 24-hour support.
Will we need another software subscription?
Possibly, but we start with the tools you already use. Before you approve a project, we identify relevant licences, AI usage, hosting and maintenance costs alongside our fee. We compare a custom build with improving the process or buying an existing product.
Does the solution have to use AI?
No. We recommend AI when it helps with the work. A simpler process, an integration or an existing software feature may be the better choice. You can also bring a problem from an industry or workflow that is not in our portfolio.
A straightforward place to start
Tell us what you want to improve.
Bring a business problem, a rough idea or a clear project brief.
We’ll use the first 30 minutes to work out whether we can help.